Our Team

Every CS Impact consultant has led post-sales from the inside. Our team includes Chief Customer Officers, Vice Presidents, and Directors with more than 75 years of combined senior leadership, across bootstrapped, VC-backed, PE-owned, and public companies ranging from early-stage startups to $1B+. Together we've built and run Customer Success, Support, and Professional Services teams serving everyone from SMB to strategic enterprise accounts. When you work with us, you work with people who have done this work themselves.

Andrea Bumstead

Founder & CEO, CS Impact

Former 2x VP of Customer Success

Companies I've Worked For

QuestProcoreAxonWordPressAuvikKindsightRevenue.ioApprovalMax

Superpowers

Delivering on customer value
Diagnosing churn and missed expansion
Operationalizing post-sales

Shanley Brooks
Companies I've Worked For
IBMSalesforceHootsuite
Superpowers
- Bringing out the best in people to build a superteam
- An operations mindset with a cross-functional foundation
- Strategic thinking that builds scalable, proactive processes
Steven Zebrak
Companies I've Worked For
Broadcom (formerly CA Technologies)CrowdboticsGigster
Superpowers
- Building in times of rapid change
- Mentoring and developing global teams
- Bringing order to complexity
Brittany Casey
Companies I've Worked For
DocusignDISCOSeal Software
Superpowers
- Curiosity: asking the questions that uncover where growth is hiding
- Creativity: building programs that turn customers into champions
- Transparency: actionable feedback that builds executive trust
Eliana Barousse
Companies I've Worked For
ProcoreAccruentRestaurant365 (Compeat)
Superpowers
- Bringing calm in times of change or high stress
- Active listening
- Mission focused
Jennifer Sutton
Companies I've Worked For
OracleEloquaKEV Group
Superpowers
- Strategy development and planning
- Product and service go-to-market
- Leadership coaching
Jeff Cann
Companies I've Worked For
FiixEnableLimina
Superpowers
- Data-driven strategy and insights
- AI-first Customer Success
- Leadership and coaching
Laura Kightlinger
Companies I've Worked For
DocusignSeismicQubit
Superpowers
- Hiring and developing cross-cultural, high-performing teams
- Guiding cross-functional customer centricity
- Revenue forecasting
Kim Riedell
Companies I've Worked For
EDITEDimpact.comCJ
Superpowers
- Scaling post-sales teams efficiently
- Making acquisitions and big changes work
- Growing the commercial side of the business
Matthew Davis
Companies I've Worked For
AgencyAnalytics
Superpowers
- Leading post-sales through rapid growth
- Turning customer insights into data-driven decisions
- Building world-class global Customer Support
Alina Zelenskaya
Companies I've Worked For
ApprovalMaxAcronisBlackwall
Superpowers
- Turning customer value into revenue growth
- Building executive trust that opens expansion
- Building teams that make growth repeatable